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AWS Cloud

Cloud Computing with Amazon Web Services (AWS)

Whether you are running applications that share photos or support critical operations of your business, you need rapid access to flexible and low cost IT resources. The term “cloud computing” refers to the on-demand delivery of IT resources via the Internet with pay-as-you-go pricing. Whether you are an Enterprise looking for IT innovation, agility and resiliency while reducing costs or a start-up who wants to accelerate growth without a big upfront investment in cash or time for technology the AWS Cloud provides a complete set of web services at zero upfront costs which are available with a few clicks and within minutes.

MMH – AWS Cloud Services

As an emerging AWS Cloud Service provider based in Malaysia, MMH cloud services division is committed to provide their value clients a smooth transition of their traditional IT infrastructure to Cloud.

ASW Cloud Consulting Services @ MMH

Do you need a sincere, reliable technical advisor to give you an expert opinion whether or not cloud computing is the right fit solution for your growing IT needs?

MMH cloud Consultants are always available to identify and analyze your IT infrastructure needs and come up with an expert and sincere piece of advice to help you reach a right decision.

Here are some common service requests from our team:

  • Cloud Migration Decision Support:
    New to Cloud and interested in understanding whether or not should move to cloud.
  • Cloud Readiness Assessments
    Already decided to move to cloud but not sure whether or not ready to move considering the limitation and challenges of current system.
  • Explore & Test AWS
    Want to explore & test AWS services. We can help you setup and test AWS with your existing applications to see if it meets your needs.
  • Cost Reduction – efficiency analysis of cloud usage
    Already a cloud user and interested in cost reduction of AWS services currently in use.
  • Automation Services

ASW Architecture & Migration @ MMH

MMH cloud experts are fully equipped with industry best practices and latest skill set necessary to design & architect AWS cloud infrastructure by carefully analyzing your current and future infrastructure needs. With careful Planning, Monitoring and Control, 0ur Cloud Project Managers always ensure that a smooth transition to AWS is concluded within budget, within schedule and according to the customer needs.

Every service request has unique requirements, however here are some common service scenarios requested by our clients that you too might be interested in:

  • Building an AWS based cloud infrastructure from scratch
  • Migration of existing traditional infrastructure to AWS
  • Enhancement and of existing AWS cloud infrastructure
  • Re-architecture and Optimization of current AWS Cloud infrastructure

Keeping in mind the unique circumstances, needs, challenges and limitations of different clients, MMH always ensures an efficient, flexible and higher quality support to their valued customer. To ensure flexibility and convenience , MMH offers two Modes of AWS support to satisfy different set of demands of their clients.

Here are two mode of AWS support:

ASW Cloud Support

Our cloud experts are available to you when are needed.

  1. Common Services (for which we provide on-demand, occasional, emergency issue resolution support)
    • Support/maintenance for EC2, RDS, S3, ELB, VPC, Elastic BeanStack
    • Installation of security updates
    • OS upgrade
    • DDOS attack mitigation
    • Hacked website cleanup
    • Application deployment
    • Data recovery
    • and for many other unique issues…
  2. Service delivery model (How we provide On-demand Support)
    1. Mode of support delivery
      • Live chat
      • Phone support
      • Email
      • Ticketing system
    2. Process of support provision
      • Client contact to MMH Support team
      • MMH Support Team  Collects the required information
      • Negotiate service terms & conditions and contract sign-off
      • Support Team Delivers Service
      • Client review & declaration of work completion upon satisfaction
    3. Support team availability
      • 24/7 service availability
    4. Response time
      • Urgent : < 1 hour
      • Standard: < 12 hours
    5. Billing
      • Hourly basis
      • Fix cost
    6. Payment methods
      • Paypal
      • Credit/Debit Card
      • Prepaid card (e.g. Payoneer)

24/7 Managed Support

Our Managed Support services are designed to help you free from daily hassles of your IT management and to achieve the most out of your cloud infrastructure without disrupting your core business. Our 24/7 support team is ready to handle any odd time outages quickly and more importantly prevent dozens of others.

How can our Managed Support be useful to you?

  • 24×7 Monitoring of CPU, Disk, Memory, I/O and processes of your cloud infrastructure with advanced monitoring system
  • Efficient & proactive identification and fixing of issues before they occur
  • Quickly & easily expand or reduce your cloud footprint.
  • Focus on your core business operations with the peace of mind and let us handle environments and infrastructure issues.
  • Secure your cloud through sophisticated tools and eyes of our security experts monitoring your cloud 24/7.
  • Optimize your cloud billing and keep costs low through regular assessments of service usages.

Our AWS Managed Services plans include 24/7 monitoring to ensure high availability for anything hosted in the cloud. If there are any issues with your AWS environment, we are alerted immediately and act quickly through resolution.

Some of salient features of our managed support:

  • MMH AWS Support backed by Amazon Web Services
  • Ticketing-based Support
  • Daily AWS Usage Reports
  • Advanced Security Setup
  • Snapshot Backups
  • 24×7 Monitoring of CPU, Disk, Memory, I/O and processes
  • Phone-based Support
  • 24×7 Site Availability & Application Monitoring
  • Direct Support Engineer Contact
  • Application-level User Management
  • Log Maintenance
  • Automation Services
  • Dedicated Support Personnel
  • Root Cause Analysis and Deep Remediation
  • Log Analysis
  • Regular Status Reporting